How do I provide you
with the information you need to write my resume? Can I just send
you a copy of my existing resume? |
| You have three options. You can complete our online form via the
Order link and copy and paste your resume there. The form is easy
to understand and provides us with the basics we need to start. |
| If you have an existing resume then you have all the foundation
information available. Therefore, you can simply email it to us
via info@resumesolutions.ca. |
| Last but not least, if you don't have an existing resume, and don't
have the time to complete the online form, then you can call us
at 416-361-1290 to set up an in-person or telephone consultation
based on location and preference. |
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What
do you do that is different? I don't want my resume being a carbon
copy of the one I have! |
The difference between Resume Solutions and other firms is in the
detail. When your information is received, we scrutinise it carefully.
We drill down into the core of what you are saying, question your
background experience in light of your desired career path, and
quiz the end results of your achievements.
|
Through this intensive investigative session we devise a list of
customized questions about your experience, actions you took, and
results you achieved, and email them to you for your response. Most
people don't "tell the whole story" in their existing
resumes and provide open-ended information that leaves the reader
puzzled. |
Our probing set of questions will stamp your resume with the individuality
that is vital for standing out in a crowd--assuring nobody else
can look or sound like you. This part of the process serves a dual
purpose. Firstly to allow us to get the best information from you
to prepare your career marketing tools, and secondly to prepare
you for those tough interviews using the CAR approach (Challenge
Action Result). |
Our intensive information gathering is what sets Resume Solutions
apart from our competitors. We spend the time to get to know you
through your responses so we can maximize your presentation, and
assure your resume is unique; just like you. (Think back; just how
many of your friends' resumes have that "one-size-fits-all"
wording -- "excellent organizational and communication skills".
And they think they are unique?) |
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Do I get to look at
my resume before it is finished? |
| Yes. As soon as we have created your documents we send you a review
draft by email. |
Substantial thought has gone into the placement of text, formatting
and wording by this stage, and the first draft is usually close
to the final presentation. Some of our clients like to change words
here and there (if they're not familiar with terms or would have
trouble carrying a word or concept to interview). |
Naturally we welcome your suggestions and feedback, but as your
coach, mentor, and knowledgeable "friend", we believe
your document should maintain the integrity and professionalism
as originally conveyed; it would be against your interests for us
to allow you to revert to the "comfort" of your previous
(non-working) approach that had you sounding like one of the pack.
You deserve the best and the term "mediocre" is not an
option if you are a client of Resume Solutions! You can be assured
that if your changes are solid and worthwhile, they'll be implemented.
If they reflect poorly on you, we'll tell you why they shouldn't
be included. In the end though, you have to feel that your resume
represents you and you can trust our years of experience in making
this happen. We are committed to maximizing your chances for an
interview—and it is a journey we are taking together! |
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How long does the
process take? |
This varies depending upon how quickly you send us the information
we need and how quickly you respond back to us after you receive
your review draft. |
| For the average person, a resume and cover letter development from
receipt of order to final delivery is around 5 business days. |
| Some of the "Resume Solutions end" packages have a lot
of different components and services and the delivery time on these
is typically longer due to the sheer amount of hard work that is
dedicated to them. |
We make no apology that quality, and maximizing your chances for
interview are our aims. If you're after a "resume factory"
that churns out cloned resumes to meet your 24-hour deadline, then
we'll be blunt - we're not a match. |
We carefully and painstakingly create an individual package for
each person. We won't compromise ourselves - or you, in giving you
anything second-rate just to meet a deadline. (A deadline for a
job incidentally, you may miss out on anyway by submitting an inferior/rushed
application). |
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How does your service
work step-by-step? |
Step 1. Your choice
1. You complete the online form to provide us with the
basics or...
2. You Email your existing résumé to us, or…
3. Call us at toll free 1-866-361-1390 / local 416-361-1290. |
Step 2. Making Payment
As a service-based business, we request payment next. We will generate
and invoice and forward to you for immediate payment. Your résumé
is fully customized to you and your needs, so we need to ensure
you are as serious about the process as we are. Once your online
form, or existing résumé plus payment has been received,
step 3 begins.
|
Step 3—Behind the Scenes/Timelines
1. Your custom file is created
2. We contact you within 2 hours during business hours to arrange
telephone or in-person / face –to-face consultant (based
on preference and location).
3. Electronic tax invoice is emailed to you
4. We commence writing once consultant is complete and payment
receives. The first draft will be delivered via email within 5
business days.
5. You are given 48 hours to review documents for accuracy and
content, and you are afforded two separate opportunities to make
changes.
6. Upon receipt of the final release form, your package will be
sent to you with the electronic version of your documents plus
the Resume Solutions Interview Guide (all password protection
will be removed).
|
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This is urgent! The
job of a lifetime has just been brought to my attention. Can you
help? |
Resume Solutions never sacrifices quality for expediency. If you
"need a resume yesterday” then we are not a match. We
are meticulous in getting the document right, as it stands between
you and an interview for the position of your dreams. That is important
to us and we don’t take that responsibility lightly. |
Resume Solutions is not a template-driven one-size-fits-all service
with a team of writers writing to a formula. You are unique and
so is your résumé. Your documents will never be contracted
out to university students or “piece-work” typists.
Ever. Our work is sought after as most of business comes through
referrals. |
Please remember this is your career! If something is "urgent"
it means you haven't planned properly! |
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I don't
need hard copies. I just want the electronic documents. Do you do
that? |
| Yes. |
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Are your prices negotiable?
Do you give discounts for students, unemployed or people who do
not wish to pay full price? |
When you purchase a resume it is not like the purchase of a refrigerator,
washing machine, or TV. There are no wholesale mark-ups or profits
to be cut for a more attractive price. A service such as resume
writing is a specialized field. It takes a long time to become expert
in the field, takes a great deal of investment in education, books,
and training and this expertise cannot be undervalued. |
| We are not a retailer of a product. Resume Solutions is a professional
service provider like your accountant, solicitor, or doctor; all
specialists, all expertly trained and knowledgeable. Our intellectual
property is our value. |
At Resume Solutions we believe our services are fairly priced and
representative of the effort it takes to help you get interviews
for jobs that will provide you with better conditions and more money.
In most cases our fee will be recovered in the first few hours of
the first day at your new job.
|
| If your employer said to you tomorrow "I hope you don't mind
us putting a little less in your pay packet this week" what
would your reaction be? |
There is no chance of us compromising our integrity by rushing out
a cheap, quick project like a "sausage factory." Resume
Solutions quality, full-price, customized service; as you would
expect when you deal with professionals. |
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Have you ever written
for my occupation before? How much experience do you have? |
Since 1998 Sandy and the Resume Solution’s team has written
more than 15k resumes for every occupation under the sun! From
IT to executives, from boilermakers to truck drivers, from marketing
managers to nurses, teachers to production managers, actresses to
sound engineers, it would be a rare occupation indeed that had not
passed Sandy's and the Resume Solution’s desks!
|
| On the off chance you are one of the few occupations we haven't
covered (astronaut, lion tamer, or deep sea diver specializing in
lost relics), we can still help. Resume Solutions is just an email
away from a network of specialists worldwide through our involvement
with the Professional Association of Resume Writers, and the Career
Masters Institute. There will be someone immediately available to
lend their expertise to us at a moment's notice if we need it. |
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Do you make personal
appointments? I want to sit down and talk it all through with someone
face-to-face. |
Resume Solutions is both an internet business and offline business.
We do meet with clients at our corporate offices at 1033 Bay Street,
Suite 317. However the vast majority of clients prefer to deal exclusively
via electronic means (telephone, email and fax). The advantage of
this is that you are given the time you need to think. Will you
have all the information a person wants in your hour-long person-to-person
interview, or will you have to call them back? Can you afford to
take off time for second and third "viewings"? |
| The option is yours for in-person and offline meetings via telephone
based on your personal preferences. |
| Resume Solutions offers real value for money and the convenience
of being able to take your time and think about career issues in
detail. |
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Why should I choose
Resume Solutions and not another resume writing service? |
Resume Solutions is committed to setting benchmarks for quality
in both product and customer service. Sandy and the Resume Solutions
team back our promises and services fully and have aligned with
others in our industry that have similar objectives. Resume Solutions
has the backing, knowledge and support mechanisms that other services
simply can't provide. |
As a member of the Career Masters Institute and Professional Association
of Resume Writers and Career Coaches, Resume Solutions is bound
by a Code of Ethics. We pledge to you the client our allegiance
to all ethical and appropriate business dealings. Our integrity
has been the mainstay of our many years in business. |
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How and when do
I pay for my resume? Can I send a cheque (that's check for our US
readers) or money order? |
| We commence your work upon receipt of your payment in full. |
| Resume Solutions accepts Visa, AMEX, MasterCard and Paypal. |
| Personal cheques are no longer accepted. |
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|
As mentioned in an earlier FAQ, we are not selling a refrigerator,
TV, or washing machine. We are developing documents specifically
for you, based on your experience, training, and career desires.
We cannot "resell" this service to anyone else if you
change your mind. Because we are providing a service and not a product,
we have a policy of "no refunds". What we will do is ensure
you are entirely happy with the document and you will be asked to
"sign off" on the document/s when complete and you are
satisfied. |
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If I sent you my
current resume, would you provide a critique of it and give me some
recommendations? |
| Yes, we do provide a resume critique service. We review your current
resume and send you a report detailing our professional opinion
on such areas as format, overall presentation, grammatical/spelling
issues, and areas that may raise "red flags" to an astute
observer of human resources. We will also give you advice on overcoming
these problems. If after receiving our summary you would like to
commission a new resume package, we will deduct $10 from the price
of your selected package. Pricing for this service can be found
on our Order Page. |
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Why do some people
say CV and other people say resume? Is there a difference? |
Most people interchange these terms freely and believe they are
one and the same. Certainly in different countries they tend to
be known more by one name or the other. In the US, resume is the
term of choice. In the UK, CV or Curriculum Vitae is the preferred
term. In Canada we use both CV and resume. |
Technically however, a CV is a different document than a resume.
A resume is a marketing document, a CV tends to be used by academic,
legal, medical, and scientific circles as a straight, documented
list of papers presented, education, publications, and more. |
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